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Do You Have a Complaint?
We are committed to providing you with the best possible service. However, there may be times when your expectations have not been met. Please let us know immediately if you are not happy with our service. We accept a complaint by any means.
If the complaint is about the service we have provided, including the handling of a claim, please contact:
Quality Assurance Manager
At the above address or
Email: qualityteam@coplus.co.uk
Telephone: 01603 420 007
We will try to resolve your complaint straightaway, and if that isn't possible, we will normally respond within 3 business days. Depending on the nature of your complaint, it may take up to 8 weeks for us to resolve the issue fully and come back to you with our final response.
If you cannot settle your complaint with us directly, you may be able to refer it to the Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR. The Financial Ombudsman Service's consumer help line can be contacted on 0800 023 4 567. Additional information regarding their services can be found on their website www.financial-ombudsman.org.uk.