Terms and Conditions
Important NoticePlease read these terms carefully before you buy or use our site. By using this site or purchasing a policy, you confirm that you have read, understood, and agree to these Terms.
1. Who We Are and How to Contact Us
This website is operated by Coplus, a trading name of Motorplus Limited (“we”, “our”, “us”). We are registered in England and Wales, Company No. 03092837 and have our registered office at Speed Medical House, Eaton Avenue, Buckshaw Village, Chorley, Lancashire, PR7 7NA. Our main trading address is Floor 2, Norfolk Tower, 48-52 Surrey Street, Norwich, NR1 3PA. Our VAT number is 303 1937 33.
Motorplus Limited is authorised and regulated by the Financial Conduct Authority (FCA), registration number 309657. You can check our details at www.fca.org.uk/register
To contact us, please email customersupport@coplus.co.uk.
2. Our Role and the Insurer
We are an insurance intermediary, authorised to arrange, administer, and handle claims for your policy. We act on behalf of the insurer, not on your behalf, when providing and servicing your policy.
The name of your insurer will be shown in your policy documentation and Insurance Product Information Document (IPID).
3. Our Services
We will:
- Arrange and administer your insurance policy
- Provide key information before you buy
- Manage your claims (where applicable)
- Handle complaints in line with FCA requirements
We do not provide personal recommendations or advice about which product is right for you.
4. How We Are Paid
We receive payment from the insurer for arranging and administering your policy. This may include commission or profit-share arrangements. You may ask us for details of the exact amount we receive for your policy.
5. Complaints
If you have a complaint about the sale or the handling of a claim, please contact:
The Quality Assurance Manager
Coplus, Floor 2, Norfolk Tower, 48-52 Surrey Street, Norwich, NR1 3PA
If we cannot resolve your complaint, you may contact the Financial Ombudsman Service:
The Financial Ombudsman Service
Exchange Tower, London, E14 9SR
6. FSCS Protection
If the insurer or Coplus cannot meet their financial obligations, you may be entitled to compensation from the Financial Services Compensation Scheme (FSCS).
See www.fscs.org.uk for more details.
7. Using Our Website
- Our site is made available free of charge for customers in the United Kingdom only.
- We may update, suspend or withdraw the site without notice.
- You must keep any login or password details confidential and notify us immediately if you believe they have been compromised (dpo@coplus.co.uk).
- You may not copy, scrape, mine, or reuse content or data from this site for any purpose, including AI model training.
- All site content and materials are owned by or licensed to us. You may print or download pages for your personal use but not modify or reproduce them for commercial use without permission.
8. Intellectual Property
COPLUS and CO-PLUS are UK registered trademarks of Motorplus Limited. You are not permitted to use them without our approval.
9. Links and Third-Party Sites
Our site may contain links to other websites or services. These are provided for information only — we have no control over and are not responsible for their content or accuracy.
10. Data Protection and Privacy
We collect and process personal data in line with our Privacy Policy. Your information may be shared with insurers, service providers, or regulators for policy administration, claims handling, fraud prevention, or compliance purposes.
11. Liability
- We do not exclude or limit our liability to you where it would be unlawful to do so.
- We are not liable for losses resulting from use of the site for commercial purposes or any loss of profit, business, or opportunity.
- If defective digital content that we have supplied damages your device or digital content, and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay compensation.
12. Governing Law
Please note that these terms and conditions, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
13. Customer Declaration
By proceeding you confirm that you:
- ✓Have read and understood these Terms and Conditions
- ✓Understand that Coplus acts on behalf of the insurer
- ✓Wish to proceed with your purchase or continued use of the site